About confirming reservation

Customer
I would like to double check my reservation.
Kyoya
I am sorry, but our official website only undertakes booking. Please confirm your booking on your website that you booked your stay.
Please be ready one of these below things before confirming your booking
  • Booking confirming email
  • Screenshot or the webpage that you keep
  • Copy of your confirmation page
  • email address and your phone number that you used when you booked
Kyoya
Which website did you use for your reservation? Please click the website that you booked.

   
 
Kyoya official website
a price comparison website


 

For customers who reserved with Booking.com
If you are the member of Booking.com, please log in and go to My Page.

You cannot confirm your reservation?
Please click “Go to contact form” below, and please select “Send us a message”.

Ask questions by calling
Booking.com Customer Support
*If you have a booking with us, you can speed up your call by having your confirmation number and PIN code handy.


 

For customers who reserved with Expedia
Please log in by entering your password. call to Expedia (available 24/7)


 

For customers who reserved with Agoda
If you are the member of Agoda, please log in.

If you cannot confirm your booking, please click “Go to contact form” below, and
1.Select what you need to get help
2.Select “My question is general, or related to a booking not listed here
3.Select “Show more options” button under “Manage my booking” button.
4.Click “Email us

If you want get help by calling, please click “Call us
*International charges may apply. You’ll need your Agoda Booking ID and the last 4 digits of the credit card used to make your booking.


 

For customers who reserved with Trip.com
If you have an account, please go to “Account” and go to “My Bookings”.
※If you do not have an account, please go to Search Guest Bookings by Email

You cannot confirm your reservation?

Call to trip.com customer service
(Global Access Number: available 24/7)

When you call from other countries



 

For customers who reserved with our official website
If you have questions, please feel free to send email to us.

In an emergency
Kyoya(9:00 am~9:00 pm)


 

For customers who reserved with Hostel World
Please log in and confirm your booking.
You cannot confirm your reservation?


 

For customers who reserved with comparison website
If you have questions, please feel free to send email to us.

In an emergency
Kyoya(9:00~21:00)